Customer Service
Customer Service
We're Here to Help
At Vanadian, we believe exceptional customer service is just as important as the clothing we create. Whether you have a question about your order, shipping, returns, sizing, or anything else, our team is here to help.
Contact Us
The quickest way to reach us is by email.
Email: customerservices@vanadian.co.uk
Our support team aims to respond to all enquiries within 24–48 business hours.
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Closed on weekends and UK public holidays.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
If you haven't received your tracking details within a few days of placing your order, please contact us and we'll be happy to assist.
Shipping
We currently ship to the United Kingdom and selected international destinations.
Estimated Delivery Times
- United Kingdom: 5–10 Business Days
- Europe: 7–14 Business Days
- International: 7–20 Business Days
Please note that delivery times are estimates and may vary during busy periods, product launches, or customs processing.
Returns & Exchanges
If you're not completely satisfied with your purchase, you can request a return within 14 days of receiving your order.
To be eligible for a return:
- Items must be unworn and unwashed.
- Original tags must remain attached.
- Items must be returned in their original packaging.
- Sale or promotional items are only eligible for return if they are faulty.
To start a return, simply email customerservices@vanadian.co.uk with your order number and reason for the return.
Damaged or Incorrect Items
If you've received the wrong item or your order arrived damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging (if applicable)
We'll work quickly to resolve the issue.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has entered production or has been dispatched, we're unable to make changes or cancellations.
Frequently Asked Questions
When will my order be shipped?
Orders are typically processed within 1–3 business days before being dispatched.
How do I know which size to order?
Each product includes a detailed size guide. If you're unsure, email us and we'll help you choose the best fit.
Do you ship internationally?
Yes. We ship to many countries worldwide.
I've entered the wrong shipping address.
Contact us immediately at customerservices@vanadian.co.uk. If your order hasn't entered production or been dispatched, we'll update it for you.
My tracking hasn't updated.
Tracking information can sometimes take 24–72 hours to update after dispatch. If there's still no movement after that, get in touch and we'll investigate.
Need More Help?
If your question isn't answered above, our support team is always happy to help.
Email: customerservices@vanadian.co.uk
We aim to respond to all enquiries within 24–48 business hours.
Thank you for choosing Vanadian.